How do I fix issues with the shopping cart or checkout process?

If you encounter problems with the shopping cart or checkout, try these step-by-step solutions:

Common Issues & Quick Fixes

1. Cart is Empty or Items Not Adding
   • Refresh the page (Ctrl + F5 / Cmd + Shift + R).
   • Clear your browser cache and cookies.
   • Try adding the item again.
   • Disable any ad blockers or privacy extensions temporarily.
2. Checkout Page Won’t Load or Freezes
   • Switch to another browser (Google Chrome or Microsoft Edge recommended).
   • Try Incognito / Private mode.
   • Disable VPN if you’re using one.
   • Clear browser cache and try again.
3. Payment Errors or Declined Transactions
   • Double-check your card details and billing address.
   • Try a different payment method (PayPal is often the most reliable).
   • Contact your bank/card issuer — sometimes they block international transactions by default.
   • Try using PayPal “Pay in 4” if available.
4. Cart Keeps Resetting
   • Make sure you’re logged into the same account.
   • Avoid using multiple devices or browser tabs simultaneously.

Still Having Problems?

• Try completing the purchase on a desktop computer instead of mobile.
• Wait 10–15 minutes and try again (temporary server glitches can occur).
• Contact our customer service immediately at [email protected] with:
  • Screenshot of the error
  • Browser and device you’re using
  • Order number (if any)

Our team usually responds within a few hours and can help you complete the order manually if needed.

We apologize for any inconvenience and appreciate your patience. Most checkout issues are resolved quickly with the steps above.