{"id":28460,"date":"2026-05-29T06:44:35","date_gmt":"2026-05-29T06:44:35","guid":{"rendered":"https:\/\/bddoll.com\/?post_type=helpie_faq&p=28460"},"modified":"2026-05-29T06:44:35","modified_gmt":"2026-05-29T06:44:35","slug":"what-is-the-online-process-for-refund-or-order-modification-requests","status":"publish","type":"helpie_faq","link":"https:\/\/bddoll.com\/de\/faq\/what-is-the-online-process-for-refund-or-order-modification-requests\/","title":{"rendered":"What is the online process for refund or order modification requests?"},"content":{"rendered":"

BDDoll handles refund and order modification requests through a simple online-supported process:<\/p>\n

Step-by-Step Process<\/strong><\/h3>\n
    \n
  1. Contact Customer Service<\/strong> Send an email to contact@bddoll.com<\/a><\/strong> with the following information:\n
      \n
    • Ihr Order Number<\/strong><\/li>\n
    • Reason for the request (refund or modification)<\/li>\n
    • Clear photos (if it concerns a defect or issue)<\/li>\n
    • What you would like to do (refund, replacement, or modification)<\/li>\n<\/ul>\n<\/li>\n
    • Response Time<\/strong> We usually reply within 24 hours<\/strong> (often faster during business hours).<\/li>\n
    • For Refunds<\/strong>\n
        \n
      • If eligible (mainly unused dolls with manufacturing defects), we will guide you through the process.<\/li>\n
      • You may be asked to provide additional details or photos for verification.<\/li>\n<\/ul>\n<\/li>\n
      • For Order Modifications<\/strong>\n
          \n
        • Possible only if the order has not yet entered production<\/strong>.<\/li>\n
        • Once production starts, modifications are usually not possible.<\/li>\n<\/ul>\n<\/li>\n
        • Approval & Resolution<\/strong> After review, we will inform you whether the request is approved and what the next steps are (e.g., return instructions, replacement shipment, or refund timeline).<\/li>\n<\/ol>\n

          Wichtige Hinweise<\/strong><\/h3>\n
            \n
          • Customized orders have very limited options for refunds or modifications.<\/li>\n
          • Used dolls are generally not eligible for refunds due to hygiene policies.<\/li>\n
          • All requests are handled case-by-case with fairness and transparency.<\/li>\n<\/ul>\n

            For the fastest service, please include your order number and detailed information in your first email. Our support team is ready to assist you promptly.<\/p>","protected":false},"featured_media":0,"template":"","helpie_faq_category":[1152],"helpie_faq_group":[],"class_list":["post-28460","helpie_faq","type-helpie_faq","status-publish","hentry","helpie_faq_category-website-technical-issues"],"yoast_head":"\nWhat is the online process for refund or order modification requests? - All For Best Mini Sex Dolls - BDDOLL<\/title>\n<meta name=\"description\" content=\"How to request a refund or order modification on BDDoll? 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