What is the online process for refund or order modification requests?

BDDoll handles refund and order modification requests through a simple online-supported process:

Step-by-Step Process

1. Contact Customer Service Send an email to [email protected] with the following information:
   • Your Order Number
   • Reason for the request (refund or modification)
   • Clear photos (if it concerns a defect or issue)
   • What you would like to do (refund, replacement, or modification)
2. Response Time We usually reply within 24 hours (often faster during business hours).
3. For Refunds
   • If eligible (mainly unused dolls with manufacturing defects), we will guide you through the process.
   • You may be asked to provide additional details or photos for verification.
4. For Order Modifications
   • Possible only if the order has not yet entered production.
   • Once production starts, modifications are usually not possible.
5. Approval & Resolution After review, we will inform you whether the request is approved and what the next steps are (e.g., return instructions, replacement shipment, or refund timeline).

Important Notes

• Customized orders have very limited options for refunds or modifications.
• Used dolls are generally not eligible for refunds due to hygiene policies.
• All requests are handled case-by-case with fairness and transparency.

For the fastest service, please include your order number and detailed information in your first email. Our support team is ready to assist you promptly.