{"id":28369,"date":"2026-05-29T02:20:44","date_gmt":"2026-05-29T02:20:44","guid":{"rendered":"https:\/\/bddoll.com\/?post_type=helpie_faq&#038;p=28369"},"modified":"2026-05-29T02:32:12","modified_gmt":"2026-05-29T02:32:12","slug":"what-is-the-refund-process-for-unused-dolls","status":"publish","type":"helpie_faq","link":"https:\/\/bddoll.com\/en\/faq\/what-is-the-refund-process-for-unused-dolls\/","title":{"rendered":"What is the refund process for unused dolls?"},"content":{"rendered":"<p dir=\"auto\">BDDoll has a <strong>strict return policy<\/strong> due to the personal and intimate nature of our products. Refunds for unused dolls are possible only under specific conditions:<\/p>\n<h3 dir=\"auto\"><strong>Refund Conditions for Unused Dolls<\/strong><\/h3>\n<ul dir=\"auto\">\n<li>The doll must be <strong>completely unused<\/strong> (no signs of use, no body fluids, no odors, no makeup stains, etc.).<\/li>\n<li>The doll must be returned in its <strong>original condition<\/strong>, including all packaging, accessories, and in resellable quality.<\/li>\n<li>You must contact us <strong>within 7 days<\/strong> of receiving the package.<\/li>\n<\/ul>\n<h3 dir=\"auto\"><strong>Refund Process<\/strong><\/h3>\n<ol dir=\"auto\">\n<li>Contact our customer service at <strong><a href=\"mailto:contact@bddoll.com\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">contact@bddoll.com<\/a><\/strong> immediately with your order number and photos of the doll (full body + close-ups).<\/li>\n<li>If we approve the return, you are responsible for <strong>return shipping costs<\/strong>.<\/li>\n<li>Ship the doll back to us in secure, discreet packaging.<\/li>\n<li>After we receive and thoroughly inspect the doll (usually within 3\u20135 business days), if it is confirmed to be in perfect, unused, and resellable condition, we will process your refund.<\/li>\n<li>Refunds are issued to the original payment method (minus any non-refundable fees such as payment processing charges).<\/li>\n<\/ol>\n<p dir=\"auto\"><strong>Important Notes<\/strong>:<\/p>\n<ul dir=\"auto\">\n<li>Because these are intimate products, even \u201cunused\u201d returns are subject to very strict inspection.<\/li>\n<li>Refunds are <strong>not guaranteed<\/strong> \u2014 if any signs of use, damage, or missing parts are found, we cannot issue a refund.<\/li>\n<li>Custom orders are generally <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n<p dir=\"auto\">We recommend thinking carefully before purchasing, as our main resolution for issues upon arrival is usually <strong>replacement<\/strong> rather than refund.<\/p>\n","protected":false},"featured_media":0,"template":"","helpie_faq_category":[1151],"helpie_faq_group":[],"class_list":["post-28369","helpie_faq","type-helpie_faq","status-publish","hentry","helpie_faq_category-return-refund-issues"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is the refund process for unused dolls? - All For Best Mini Sex Dolls - BDDOLL<\/title>\n<meta name=\"description\" content=\"What is BDDoll\u2019s refund process for unused dolls? 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