{"id":28379,"date":"2026-05-29T02:48:53","date_gmt":"2026-05-29T02:48:53","guid":{"rendered":"https:\/\/bddoll.com\/?post_type=helpie_faq&#038;p=28379"},"modified":"2026-05-29T02:48:53","modified_gmt":"2026-05-29T02:48:53","slug":"are-partial-refunds-or-exchanges-available","status":"publish","type":"helpie_faq","link":"https:\/\/bddoll.com\/en\/faq\/are-partial-refunds-or-exchanges-available\/","title":{"rendered":"Are partial refunds or exchanges available?"},"content":{"rendered":"<p dir=\"auto\">Yes, BDDoll offers <strong>partial refunds<\/strong> and <strong>exchanges<\/strong> in certain situations, though they are handled on a case-by-case basis.<\/p>\n<h3 dir=\"auto\"><strong>Exchanges<\/strong><\/h3>\n<ul dir=\"auto\">\n<li><strong>Available<\/strong> for manufacturing defects discovered upon arrival.<\/li>\n<li>If the doll has a significant production issue, we will usually <strong>send you a new replacement<\/strong> instead of asking for a return. This is our preferred solution as it is faster and more practical for both sides.<\/li>\n<li>Exchanges for change of mind or after use are generally <strong>not available<\/strong>.<\/li>\n<\/ul>\n<h3 dir=\"auto\"><strong>Partial Refunds<\/strong><\/h3>\n<ul dir=\"auto\">\n<li><strong>Possible<\/strong> in the following cases:\n<ul dir=\"auto\">\n<li>Minor cosmetic defects that do not affect overall usability.<\/li>\n<li>When a full replacement is not feasible or preferred by the customer.<\/li>\n<li>Partial compensation for specific damaged parts (e.g., a defective removable insert).<\/li>\n<\/ul>\n<\/li>\n<li>Partial refund amounts are determined after our team reviews photos and details of the issue.<\/li>\n<\/ul>\n<h3 dir=\"auto\"><strong>Important Conditions<\/strong><\/h3>\n<ul dir=\"auto\">\n<li>You must contact us <strong>within 7 days<\/strong> of delivery with clear photos.<\/li>\n<li>The doll must not have been used (for any refund or exchange consideration).<\/li>\n<li>Customized orders have much stricter rules \u2014 partial refunds or exchanges are rarely available.<\/li>\n<\/ul>\n<p dir=\"auto\">Our goal is to resolve issues fairly and quickly. In most cases involving genuine manufacturing defects, we prioritize sending a replacement doll.<\/p>\n<p dir=\"auto\">If you encounter any problem after receiving your order, please email <strong><a href=\"mailto:contact@bddoll.com\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">contact@bddoll.com<\/a><\/strong> with your order number and photos. We will review your case promptly and offer the best possible solution.<\/p>\n","protected":false},"featured_media":0,"template":"","helpie_faq_category":[1151],"helpie_faq_group":[],"class_list":["post-28379","helpie_faq","type-helpie_faq","status-publish","hentry","helpie_faq_category-return-refund-issues"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Are partial refunds or exchanges available? - All For Best Mini Sex Dolls - BDDOLL<\/title>\n<meta name=\"description\" content=\"Are partial refunds or exchanges available at BDDoll? 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