{"id":28371,"date":"2026-05-29T02:34:39","date_gmt":"2026-05-29T02:34:39","guid":{"rendered":"https:\/\/bddoll.com\/?post_type=helpie_faq&#038;p=28371"},"modified":"2026-05-29T02:34:39","modified_gmt":"2026-05-29T02:34:39","slug":"how-do-you-handle-shipping-damage-and-claims","status":"publish","type":"helpie_faq","link":"https:\/\/bddoll.com\/fr\/faq\/how-do-you-handle-shipping-damage-and-claims\/","title":{"rendered":"How do you handle shipping damage and claims?"},"content":{"rendered":"<p dir=\"auto\">At BDDoll, we take full responsibility for any damage that occurs <strong>during shipping<\/strong> (before the package reaches you).<\/p>\n<h3 dir=\"auto\"><strong>Our Shipping Damage Policy<\/strong><\/h3>\n<ul dir=\"auto\">\n<li>If the doll arrives <strong>damaged<\/strong> due to shipping (crushed box, torn skin, broken skeleton parts, etc.), this is considered <strong>our responsibility<\/strong>.<\/li>\n<li>We will handle the situation promptly and fairly.<\/li>\n<\/ul>\n<h3 dir=\"auto\"><strong>How to Handle Shipping Damage<\/strong><\/h3>\n<ol dir=\"auto\">\n<li><strong>Take Photos Immediately<\/strong> Upon receiving the package, take clear photos of:\n<ul dir=\"auto\">\n<li>The outer box (showing any visible damage)<\/li>\n<li>The inner packaging<\/li>\n<li>The doll itself (full body and close-up of damaged areas)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Contact Us Right Away<\/strong> Email <strong><a href=\"mailto:contact@bddoll.com\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">contact@bddoll.com<\/a><\/strong> within <strong>48 hours<\/strong> of delivery with your order number and the photos.<\/li>\n<li><strong>Our Resolution Options<\/strong>\n<ul dir=\"auto\">\n<li><strong>Replacement<\/strong>: We will arrange to send you a new doll as soon as possible.<\/li>\n<li><strong>Refund<\/strong>: If replacement is not preferred, we can process a full refund (including original shipping cost).<\/li>\n<li><strong>Repair Support<\/strong>: For minor damage, we may provide repair instructions and materials.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p dir=\"auto\">We work with reliable carriers and use strong protective packaging to minimize shipping damage. However, if it does occur, you don\u2019t need to worry \u2014 we will take full responsibility and resolve it quickly.<\/p>\n<p dir=\"auto\"><strong>Important<\/strong>: Please do not attempt to repair or use the doll before contacting us if significant damage is found.<\/p>\n<p dir=\"auto\">Your satisfaction is our priority. We stand behind every shipment.<\/p>","protected":false},"featured_media":0,"template":"","helpie_faq_category":[1151],"helpie_faq_group":[],"class_list":["post-28371","helpie_faq","type-helpie_faq","status-publish","hentry","helpie_faq_category-return-refund-issues"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do you handle shipping damage and claims? - All For Best Mini Sex Dolls - BDDOLL<\/title>\n<meta name=\"description\" content=\"How does BDDoll handle shipping damage and claims? Full responsibility, replacement &amp; refund process explained.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bddoll.com\/fr\/faq\/how-do-you-handle-shipping-damage-and-claims\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do you handle shipping damage and claims?\" \/>\n<meta property=\"og:description\" content=\"How does BDDoll handle shipping damage and claims? Full responsibility, replacement &amp; refund process explained.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bddoll.com\/fr\/faq\/how-do-you-handle-shipping-damage-and-claims\/\" \/>\n<meta property=\"og:site_name\" content=\"All For Best Mini Sex Dolls - BDDOLL\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bddoll.com\\\/faq\\\/how-do-you-handle-shipping-damage-and-claims\\\/\",\"url\":\"https:\\\/\\\/bddoll.com\\\/faq\\\/how-do-you-handle-shipping-damage-and-claims\\\/\",\"name\":\"How do you handle shipping damage and claims? - All For Best Mini Sex Dolls - BDDOLL\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bddoll.com\\\/#website\"},\"datePublished\":\"2026-05-29T02:34:39+00:00\",\"description\":\"How does BDDoll handle shipping damage and claims? Full responsibility, replacement & refund process explained.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bddoll.com\\\/faq\\\/how-do-you-handle-shipping-damage-and-claims\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bddoll.com\\\/faq\\\/how-do-you-handle-shipping-damage-and-claims\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bddoll.com\\\/faq\\\/how-do-you-handle-shipping-damage-and-claims\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bddoll.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\",\"item\":\"https:\\\/\\\/bddoll.com\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How do you handle shipping damage and claims?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bddoll.com\\\/#website\",\"url\":\"https:\\\/\\\/bddoll.com\\\/\",\"name\":\"BDDOLL\",\"description\":\"All For Best Mini Sex Dolls\",\"publisher\":{\"@id\":\"https:\\\/\\\/bddoll.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bddoll.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bddoll.com\\\/#organization\",\"name\":\"BDDOLL\",\"url\":\"https:\\\/\\\/bddoll.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/bddoll.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bddoll.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/bddoll-logo-new-type.png\",\"contentUrl\":\"https:\\\/\\\/bddoll.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/bddoll-logo-new-type.png\",\"width\":600,\"height\":138,\"caption\":\"BDDOLL\"},\"image\":{\"@id\":\"https:\\\/\\\/bddoll.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How do you handle shipping damage and claims? - All For Best Mini Sex Dolls - BDDOLL","description":"How does BDDoll handle shipping damage and claims? Full responsibility, replacement & refund process explained.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bddoll.com\/fr\/faq\/how-do-you-handle-shipping-damage-and-claims\/","og_locale":"fr_FR","og_type":"article","og_title":"How do you handle shipping damage and claims?","og_description":"How does BDDoll handle shipping damage and claims? Full responsibility, replacement & refund process explained.","og_url":"https:\/\/bddoll.com\/fr\/faq\/how-do-you-handle-shipping-damage-and-claims\/","og_site_name":"All For Best Mini Sex Dolls - BDDOLL","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bddoll.com\/faq\/how-do-you-handle-shipping-damage-and-claims\/","url":"https:\/\/bddoll.com\/faq\/how-do-you-handle-shipping-damage-and-claims\/","name":"How do you handle shipping damage and claims? - All For Best Mini Sex Dolls - BDDOLL","isPartOf":{"@id":"https:\/\/bddoll.com\/#website"},"datePublished":"2026-05-29T02:34:39+00:00","description":"How does BDDoll handle shipping damage and claims? Full responsibility, replacement & refund process explained.","breadcrumb":{"@id":"https:\/\/bddoll.com\/faq\/how-do-you-handle-shipping-damage-and-claims\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bddoll.com\/faq\/how-do-you-handle-shipping-damage-and-claims\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bddoll.com\/faq\/how-do-you-handle-shipping-damage-and-claims\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bddoll.com\/"},{"@type":"ListItem","position":2,"name":"FAQs","item":"https:\/\/bddoll.com\/faq\/"},{"@type":"ListItem","position":3,"name":"How do you handle shipping damage and claims?"}]},{"@type":"WebSite","@id":"https:\/\/bddoll.com\/#website","url":"https:\/\/bddoll.com\/","name":"BDDOLL","description":"Toutes les meilleures mini poup\u00e9es sexuelles","publisher":{"@id":"https:\/\/bddoll.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bddoll.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/bddoll.com\/#organization","name":"BDDOLL","url":"https:\/\/bddoll.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/bddoll.com\/#\/schema\/logo\/image\/","url":"https:\/\/bddoll.com\/wp-content\/uploads\/2025\/09\/bddoll-logo-new-type.png","contentUrl":"https:\/\/bddoll.com\/wp-content\/uploads\/2025\/09\/bddoll-logo-new-type.png","width":600,"height":138,"caption":"BDDOLL"},"image":{"@id":"https:\/\/bddoll.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/helpie_faq\/28371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/helpie_faq"}],"about":[{"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/types\/helpie_faq"}],"version-history":[{"count":0,"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/helpie_faq\/28371\/revisions"}],"wp:attachment":[{"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/media?parent=28371"}],"wp:term":[{"taxonomy":"helpie_faq_category","embeddable":true,"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/helpie_faq_category?post=28371"},{"taxonomy":"helpie_faq_group","embeddable":true,"href":"https:\/\/bddoll.com\/fr\/wp-json\/wp\/v2\/helpie_faq_group?post=28371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}